Withdrawal, returns, refunds and statutory warranty for purchases on merilin.store. Seller: Postal Music S.a.s. di Terzilio Mancinelli, VAT IT01872610546.
7. Consumer right of withdrawal
7.1 Deadline
A consumer—an individual acting outside their business, trade, craft or profession—may withdraw without giving a reason within 14 days from taking physical possession of the goods. For separately delivered orders, the period begins on delivery of the last item, lot or piece.
7.2 Notice
Within that period, the consumer must send an unequivocal statement to info@merilin.it, stating the order number, products concerned and contact details. The statutory model form may be used but is not compulsory. Merilin Store confirms receipt and may assign an RMA to facilitate handling; failure to state it does not invalidate a properly communicated withdrawal.
7.3 Return
The consumer must send back or hand over the goods within 14 days of communicating withdrawal to Postal Music S.a.s. di Terzilio Mancinelli, Via S. Costanzo 12/B, 06083 Bastia Umbra (PG), Italy. The deadline is met if the goods are dispatched before it expires.
The direct cost of returning goods is borne by the consumer unless Merilin Store offers otherwise or the goods are non-conforming. For goods that cannot normally be returned by post, cost depends on weight, volume and location; an estimate is provided or made calculable before purchase where required by law. Goods must be suitably protected and returned with the accessories, manuals and equipment received. Do not apply labels or tape directly to retail packaging. The consumer is liable only for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.
7.4 Refund
Merilin Store refunds payments received for withdrawn products and the cost of the least expensive standard delivery offered, within 14 days of the withdrawal notice. Extra costs for a more expensive delivery method chosen by the customer are not refunded. Refunds use the same payment method unless a cost-free alternative is agreed and may be withheld until the goods or proof of dispatch is received, whichever is earlier.
7.5 Exceptions
Withdrawal does not apply in the cases provided by Article 59 of the Italian Consumer Code, including where applicable: made-to-measure or clearly personalised goods; sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed; sealed audio/video recordings and computer software once unsealed; digital content not supplied on a tangible medium where performance began with express consent and acknowledgement of loss of withdrawal rights; and any other cases expressly provided by law. Statutory withdrawal does not apply to business or professional purchases; any B2B commercial return must be agreed in writing.
8. Returns other than withdrawal
Returns for an incorrect purchase, incompatibility not attributable to the product page, or other commercial reasons outside the right of withdrawal require prior authorisation. Merilin Store may accept or refuse them and, before acceptance, communicates any verifiable handling costs. Returns for defective or non-conforming products follow the statutory warranty and cannot be subject to charges inconsistent with consumer rights.
9. Statutory guarantee of conformity
For new goods sold to consumers, Merilin Store is liable for lack of conformity becoming apparent within two years after delivery under Articles 128 et seq. of the Italian Consumer Code. This statutory warranty is owed by the seller and is additional to any manufacturer commercial warranty.
Where there is a lack of conformity, the consumer is first entitled to repair or replacement free of charge, within a reasonable time and without significant inconvenience. Where legal conditions are met, the consumer may request a proportionate reduction in price or termination of the contract. The warranty does not cover damage from misuse, normal wear, accidents, unauthorised modifications or failure to follow instructions, unless attributable to seller information or installation. To start support, provide the order, product, description and useful photos or videos. An RMA identifies the return and does not limit statutory rights.